Shipping Policy
At The Lucky Duckling, we are committed to delivering your favorite beauty and wellness products safely and efficiently. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances.
Shipping Fees
Shipping costs are calculated at checkout based on:
-
Delivery location
-
Package size and weight
-
Courier rates
Any applicable shipping promotions or free shipping offers will be displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if provided during checkout).
You can use this tracking number to monitor the status of your shipment directly through the courier's website.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
The Lucky Duckling is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete addresses provided during checkout.
If you need to update your shipping address, please contact us immediately after placing your order.
Delayed Deliveries
While we strive to meet estimated delivery times, delays may occur due to:
-
Weather conditions
-
Public holidays
-
High order volumes
-
Courier service disruptions
-
Force majeure events
We appreciate your patience and understanding in such situations.
Lost or Damaged Packages
If your order arrives damaged or if you believe your package has been lost during transit, please contact us within 48 hours of receiving the package or expected delivery date.
To assist with your claim, please provide:
-
Order number
-
Photos of the damaged item(s) and packaging (if applicable)
-
A description of the issue
We will work with the courier and provide a suitable resolution whenever possible.
International Shipping
International shipping may be available for selected destinations.
Additional customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.